At Tesla Solutions, we often speak about the values that drive us — integrity, responsibility, and care. Not just in the work we do, but in how we carry ourselves when no one is looking. This story is a powerful reminder of what those values mean in the real world.

Earlier this week, two of our team members, David and Nico, had just wrapped up operator training and decided to head to Whole Foods. David, choosing to skip the GPS, and unintentionally took them well off course. Nico finally pulled up maps to redirect them, and they found out they had been going the wrong way for about 20 minutes. As they rerouted, they found themselves crossing a bridge.

That’s when they saw her, a young woman standing alone, close to the edge. At first, it seemed like she was just looking out. But as they watched from the red light, she stepped onto the railing, then back down. As the light turned green, she stepped up again.

Most people would’ve driven off. But David didn’t hesitate, he made a quick U-turn. Nico jumped out of the truck and approached her. He was nervous, aware of how fragile the situation was. But he stepped in anyway.

As Nico spoke with her, a man walked by, close enough to see what was happening, but kept going. No reaction. No offer to help. Thankfully, a doctor who had stopped behind their truck came forward. Together, they helped guide the young woman off the bridge and into a nearby parking lot.

They stayed with her, talked with her, and made sure she wasn’t alone. Because sometimes, what someone needs most is for another person to just stop, listen, and show they care.

David and Nico didn’t ask for this story to be told. But we’re sharing it because real courage doesn’t shout. It acts.

This is the kind of team we are. And this is the kind of character we bring to everything we do.

When you work with us, you’re working with people who genuinely care about the job, and about everyone around them.